Q: Are your classes heated?
A: YES! We are a Power Vinyasa studio, which means that our All Levels classes are heated between 90-99 degrees. We use infrared heaters (Infrared heat warms the body from within, penetrating deep into the muscles, tissues, and joints. This deep heat can promote better flexibility and range of motion during yoga practice, helping to prevent injuries and reduce muscle tension). Classes may feel warmer or cooler depending on class size and the level of intensity you move at.

Q: I signed up for a class but can’t make it. Will I be penalized if I do not cancel?
A: Nope! We do not have a cancellation policy for our regularly scheduled classes. If you sign up but do not attend class, we will cancel you out of the class without penalty.

Q: I have already paid for a pricing option but now when I try to book a class, it is asking me to pay. Why can’t I see my pass?
A: This happens a lot! Chances are, a duplicate account was created for you so your pass/membership is on the other account. No worries! Just come into the studio for the class you’d like to take and our Front Desk Staff will make sure we sign you in with your current pass. Email our studio coordinator at solfirejstreet@gmail.com to solve the issue!

Q: I want to purchase a pass for another person. How can I do that?
A: Mindbody will not allow clients to purchase passes or memberships for another person, even if you link them as a relationship in your account. Any purchases you make will be active under your name only. To purchase for another client, please email us at solfirejstreet@gmail.com or visit our studio.

Q: Can I give my remaining class passes to another person?
A: Our 10-class passes are not transferrable. However, they never expire so you will be able to use them at any time in the future.

Q: I want to sign up for an Autopay membership! When will I be charged?
A: Our autopay memberships charge on a monthly basis. Whatever day you sign up on will be your autopay date. For example, if you purchased your membership on the 9th, you will be charged on the 9th of each month.

Q: I would like to cancel my membership. How do I do that?
A: We require 2-business days notice for cancellations via email at solfirejstreet@gmail.com. Our management team will respond with confirmation of your cancellation. We cannot accept verbal cancellations.

Q: What is your refund policy?
A: All sales are final. We do not offer refunds on classes, workshops, trainings or retail. In some cases, you may be able to get store credit. Questions - email solfirejstreet@gmail.com.